Ridesharing services are popular right now. The main reason is the convenience these services provide to people in need of a ride. Companies like Uber and Lyft allow their app users to request rides easily on their phones. At the same time, the software also displays a map that tracks the progress of the ride in real-time. Further, paying for a Lyft is also convenient, as transactions take place digitally within the app. Since convenience is the main determinant for user satisfaction, many people wonder whether there is an option to choose your Lyft driver.
With this option, riders could choose a driver they previously enjoyed riding with. Others may want the option of selecting a driver with a five-star rating. Importantly, many women riders have expressed interest in the ability to choose a woman driver, especially if they are traveling alone or at night.
Can I Request a Specific Lyft Driver on the App?
While you might appreciate the ability to choose your Lyft driver, this option is not currently available. The main reason for this is that Lyft does not want to encourage people to engage in discriminatory behavior. Further, without the option to request a particular driver, Lyft drivers get equal opportunities for work. Additionally, the option to request drivers may put the safety and relative anonymity of the drivers at risk.
Alternatives to Choosing Your Lyft Driver?
While the option to choose your Lyft driver remains unavailable, there are other ways to address your concerns. For one thing, riders can hold their Lyft drivers accountable for unpleasant rides. By leaving a rating and an anonymous comment, your driver can learn how to improve his or her service. Also, Lyft will not match you with a driver that you previously gave a rating of three stars or less. Ridesharing companies take these kinds of reports very seriously and may terminate the driver if his or her behavior does not improve significantly.
For matters of safety, our Uber/Lyft accident lawyer recommends confirming the driver’s information with the information displayed in the app before getting into the vehicle. Further, many rideshare apps allow riders to select their location and trip status. These features send your trip information and location to someone you trust.
Injured in a Ridesharing Collision? Contact a San Jose Uber/Lyft Accident Attorney
Car accidents involving ridesharing passengers are bound to happen. However, the unique passenger dynamic and third-party company involvement pose interesting legal questions. If you sustained injuries during a ride-share accident, then you may be wondering about liability.